CRM system for escape rooms
About the project
Escape Navigator is a specialized CRM for escape-room businesses that brings booking, marketing, and analytics together in one platform.
The system helps manage:
• finances
• bookings
• schedules
• customer database
• staff
Fully custom development
The system was built from scratch: architecture, interfaces, booking logic, messaging, analytics — everything tailored to the needs of the escape-room industry.
All processes inside a single CRM
Scheduling, bookings, payments, staff, reports — Escape Navigator brings everything together for stable and transparent operations.
No extra tools needed
No more spreadsheets, messengers, or third-party platforms — everything runs inside one system.
What we delivered
Booking automation
Flexible scheduling and slot management. Bookings via website or phone, online payments, and automatic cancellation fees.
Marketing and messaging
Email and WhatsApp campaigns, promo codes, reminders. Automated tools for customer retention and re-engagement.
Customer database
A single place for booking and payment history, segmentation, trust ratings, and data export for analytics.
Digital waivers
Electronic agreements and signatures before the game. All documents stored directly in the booking card.
Staff management
Shift schedules and task management for the team. Automatic calculation of salaries, bonuses, and extra services.
Reports and oversight
Reports on games, revenue, and employees. Event logging ensures full process transparency.
Booking management — simple and visual
Manage schedules, teams, and location workload in a single interface
Escape Navigator connects to more than 20 services
Google Calendar, WhatsApp, Telegram, analytics tools, chatbots, and more
Additionally
Fast migration
Quick data transfer from other CRM systems
Training
Zoom sessions, video materials, and documentation
Free Pro plan
Available for the entire period of your contract with a competitor
Project results
Escape Navigator helps manage hundreds of escape rooms across different countries. The business gains stability, automation, and consistent growth.
Key benefits: — Increase in bookings — Reduction of routine work — Centralized processes — Revenue growth — Higher customer retention
Escape Navigator — a solution that actually works